General support
Product bugs, account access, game issues and billing questions if any paid product is introduced.
Help for games, SaaS products and learning apps.
Support
Use the correct channel so the team can locate your product and account record.
Support channels
Contact directory.
Privacy requests
Data access, deletion, correction and consent questions.
Security reports
Responsible vulnerability disclosure and abuse reports.
Response expectations
Support process.
- Acknowledgement target: within 2 business days.
- Standard issue target: 3 to 7 business days depending on complexity.
- Privacy/deletion target: 7 to 30 days after verification.
- Security reports are prioritized based on severity and exploitability.